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Refund Policy

Student default

If, for any reason, you withdraw from your course and seek a refund of fees (either before or after it starts), you must inform the Aces Centre in writing and marked to the attention of the CEO.

Your claim for a refund must include the following information:

• your name;
• the date the course started (or was due to start); and
• the reason you are withdrawing from the course.

The amount of your refund will de determined as follows:

1. If you notify us of your withdrawal more than 4 weeks before your course start date, the tuition fees you have paid will be refunded less an administration fee of $500.
2. If you notify us of your withdrawal less than 4 weeks but more than 1 week before your course start date, the tuition fees you have paid will be refunded less an administration fee of $750.
3. If you notify us of your withdrawal less than 1 week before your course start date the tuition fees you have paid will be refunded less an administration fee of $1,250.
4. If you notify us of your withdrawal after the start date you will not be entitled to a refund.
5. If you do not obtain a student visa we will refund you 100% of the fees you have paid less your application fee, which is not refundable.

The application fee of $150 is not refundable under any circumstances.

"Start date" is defined as the first day of your course as stated on your letter of offer. For continuing students it is the first day of the study period to which your tuition fees relate as shown in your timetable

Refunds will be paid within 4 weeks after we receive your written application. All refunds will be paid to the person who originally paid the course fees in Australian Dollars.

Requests for a refund based on extenuating or compassionate circumstances will be considered on an individual basis. In the event that you do not commence, or cannot continue a course, due to sickness or other extenuating circumstances you may apply for a for a refund by outlining your reasons in writing to the CEO. Substantiating evidence may be required and any such refund is at the discretion of the CEO. If a refund is approved, the refund will be paid within four weeks of the date the request is received.

If for any reason Aces Centre is unable to provide your course, we will repay you 100% of the tuition fees you have already paid for that part of the course we cannot deliver. In this case you will receive a refund within 2 weeks after the day on which the course ceased to be provided.

Aces Centre will provide you with a written statement detailing how the refund amount has been calculated.

This refund policy and the availability of complaints and appeals processes does not remove your right to take further action under Australia's consumer protection laws.

Aces Centre default

• The course we offer does not start on the agreed starting day;
• The course stops being provided after the start date and before it is completed; or
• The course is not provided fully to the student because Aces Centre has had a sanction imposed.

If Aces Centre defaults we pay a full refund to the student within 2 weeks after the default day. Aces Centre gives the student a statement that explains how the refund amount has been worked out.

Aces Centre may arrange for another course, or part of a course, to be provided to the student at Aces Centre’s expense as an alternative to refunding course money. If the student agrees to accept the alternative arrangement, Aces Centre is no longer liable to refund the student the money owed for the original enrolment.

A refund of tuition fees will be granted where the student is unable to commence or continue to study due to death.

This policy does not remove the right to take further action under Australia’s consumer protection laws or prevent you from pursuing your rights under relevant Australian legislation. The registered provider’s dispute resolution processes do not circumscribe the student’s right to other legal remedies.

If you defer your enrolment commencement date, you may be charged a deferment fee of $200. You may not defer your enrolment period for more than four (4) months. Requests for course deferment should be made in writing to CEO at least 4 weeks prior to commencement.

If you transfer your enrolment, you may be charged a transfer fee of $200. Requests for course transfers should be made in writing to CEO at least 4 weeks prior to transfer.

If Aces Centre cancels any training session, students are entitled to transfer to replacement training sessions at our centre.

Aces Centre’s refund policy applies to both commencing and re-enrolling students.